Returns & Exchanges
At Ooh Baby, we want you to love your colorful and eccentric clothing. If, for any reason, you’re not completely satisfied with your purchase, you may return it within 15 days from the day of purchase. Here are the details:
Return Address:
13 Grattan Street,
Unit 101,
New York, NY
11206
United States
Return Guidelines:
- Items must be returned within 15 days from the date of purchase.
- Items must be in their original, unworn, and unused condition with all tags attached.
- We recommend using a trackable shipping method for your return. Ooh Baby is not responsible for lost or damaged returns.
How to Initiate a Return:
To start the return process, please contact our customer support team at [email protected] with your order number. They will guide you through the return process and provide any necessary assistance.
Refund Processing:
Once we receive your returned items and inspect them, we will process your refund. Please allow up to 5 business days for your refund to be credited back to your original payment method.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item on our website.
Questions and Assistance:
If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our friendly customer support team at [email protected]. We’re here to help!
Thank you for choosing Ooh Baby for your colorful and funky clothing needs.